Shipping policy
# Shipping Policy
_Last updated: March 2026_
Thank you for shopping with us. Please read our shipping policy carefully before placing your order.
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## 1. Order Processing Time
All orders are processed within **1–2 business days** after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an email with your tracking details once your order has been dispatched.
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## 2. Shipping Methods & Delivery Times
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | ₹99 |
| Express Shipping | 2–3 business days | ₹199 |
| Free Shipping | 7–10 business days | Free on orders above ₹999 |
> Delivery times are estimates and may vary due to courier delays, public holidays, or remote locations.
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## 3. Shipping Locations
We currently ship across **all major cities and states in India**, including but not limited to:
Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad, Jaipur, and more.
For remote or rural pin codes, delivery may take 2–3 additional business days.
**International Shipping:** We do not currently offer international shipping. We hope to expand soon — stay tuned!
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## 4. Free Shipping
We offer **free standard shipping** on all orders above ₹999. The discount is applied automatically at checkout — no coupon code needed.
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## 5. Order Tracking
Once your order is shipped, you will receive an SMS and email with:
- Your tracking number
- The courier partner's name
- A link to track your package in real time
You can also track your order by visiting the **Track My Order** page on our website.
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## 6. Delays & Exceptions
While we do our best to deliver on time, delays may occasionally occur due to:
- High order volumes during sale periods or festive seasons
- Natural disasters or extreme weather conditions
- Strikes or disruptions at the courier's end
- Incorrect or incomplete delivery addresses
We are not responsible for delays caused by factors beyond our control. However, we will always keep you informed and do our best to resolve any issues quickly.
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## 7. Incorrect Address
Please ensure your delivery address is complete and accurate at checkout. We are **not responsible** for orders delivered to an incorrect address provided by the customer.
If you notice an error after placing your order, contact us immediately at **[your email]** or **[your phone number]**. We will try our best to update it before dispatch, but cannot guarantee changes once the order is shipped.
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## 8. Lost or Damaged Shipments
If your order arrives damaged or does not arrive within the expected timeframe, please contact us within **48 hours of the expected delivery date** at **[your email]**.
We will:
- Investigate the issue with the courier
- Offer a replacement or full refund where applicable
Please retain all original packaging and take photos if the package appears damaged upon arrival.
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## 9. Returns & Exchanges
For information on returns and exchanges, please refer to our [Return & Refund Policy].
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## 10. Contact Us
If you have any questions about your shipment, feel free to reach out:
- **Email:** mirandahawkin13@gmail.com
- **Business hours:** Monday – Saturday, 10:00 AM – 6:00 PM IST
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_This policy is subject to change without prior notice. Please check back periodically for updates._